Shipping and Returns

Mailing guidelines:
All dolls are mailed via regular mail. If you would like to pay for additional shipping to receive a tracking number and have quicker delivery you can add this option at check out. 

Our packages are mailed via Canada Post. For more information please refer to Canada Post shipping guidelines. We make every effort to ship your package within 1-3 business days.  We have listed an approximate guideline for shipping regular mail:

Canada: 4-7 business days (1-2 weeks)
North America: 6-15 business days (1-3 weeks)
Europe: 7-15 business days or (2-4 weeks)
Australia, New Zealand and Oceania: 7-20 business days (2-6 weeks)

Tracked shipping is available at check out with approximate timelines listed for your destination. 

Returns:
We offer a 100% satisfaction guarantee. Within 30 days of receipt, if you are not happy or satisfied with your doll, you can receive a refund upon a product-return.