Refunds & Exchange
RETURNS
At MILITAUR, we strive to ensure your satisfaction with every purchase you make. We offer a 100% satisfaction guarantee. Within 30 days of receipt, if you are not satisfied you can receive a refund (minus shipping) upon a product-return. Any product you return must be in the same condition you received it and in the original packaging with confirmation of receipt.
Please read our return policy carefully to understand the guidelines and procedures for returning items.
Proof of Purchase:
To initiate a return, you must provide a valid proof of purchase. This includes a sales receipt, order confirmation email, or any other document that clearly indicates the date and details of your purchase. Without proper proof of purchase, we are unable to process your return request.
For customers who have purchased our products through third-party retailers or resellers, we kindly ask you to contact the retailer or reseller directly for their return policy. We are unable to accept returns for products that were not purchased directly from MILITAUR. The retailer or reseller will be responsible for handling any returns or exchanges in accordance with their own policies.
Timeframe for Returns:
Returns must be requested within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot accept the return.
Condition of the Item:
Returned items must be in their original condition, unused, and undamaged. Please ensure that all packaging, tags, and accessories are included with the returned item. Any products that have been used, altered, or damaged may not be eligible for a refund.
Return Process:
To initiate a return, please contact our customer support team by email at customerservice@militaur.com. Provide them with the necessary details, including your proof of purchase and the reason for the return. Our customer support representatives will guide you through the return process and provide you with a return authorization if deemed eligible.
Return Shipping:
The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.
Please keep in mind that our return policy is subject to change without prior notice. We recommend reviewing this policy before making any returns. For any further questions or assistance, please contact our customer support team.
Thank you for choosing MILITAUR. We appreciate your understanding and cooperation in adhering to our return policy.
EXCHANGE
Eligibility for Exchanges:
Exchanges are only applicable for products that are in their original condition, unused, and undamaged. The item must be returned within the specified timeframe, as outlined in our return policy, which is typically 30 days from the date of purchase. Please note that certain items may be ineligible for exchange due to hygiene, safety, or customization reasons. We recommend checking the product description or contacting our customer support team for further information.
Proof of Purchase:
To initiate an exchange, you must provide a valid proof of purchase, such as a sales receipt, order confirmation email, or any other document that clearly indicates the date and details of your purchase. This is necessary to verify the transaction and ensure a smooth exchange process.
Exchange Process:
To request an exchange, please contact our customer support team either by email. Provide them with the necessary details, including your proof of purchase, the item you wish to exchange, and the reason for the exchange. Our customer support representatives will guide you through the process and provide you with an exchange authorization if deemed eligible.
Exchange Shipping:
The customer is responsible for the cost of shipping the item back to us for the exchange. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit.
Availability of Replacement Product:
If the item you wish to exchange is in stock, we will reserve it for you until we receive the returned item. However, please note that product availability is subject to change, and we cannot guarantee the availability of the exact item for exchange. In such cases, our customer support team will work with you to find a suitable alternative or offer a refund as per our refund policy.
Refund for Price Difference:
If the replacement item has a different price than the original item, we will either refund the price difference or charge the additional amount, depending on the circumstances. Our customer support team will assist you with the necessary adjustments and provide you with the updated details.
Damaged or Defective Exchanged Items:
If you receive a damaged or defective item as a replacement, please contact our customer support team immediately. We will arrange for a resolution, such as a replacement or refund, depending on the situation. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.